Delivery & Returns

Furniture Sales & Cancellations

All furniture purchases are final sale. Returns, exchanges and cancellations for change of mind—including items that do not fit—are not accepted unless approved in writing by Whimsy Seaside Living.

For special orders, cancellation requests must be received before we place the order with our supplier. Once the supplier order has been placed, cancellation is not guaranteed and requires our written approval.

Any approved change-of-mind return is subject to a 25% restocking fee, calculated on the merchandise price paid before taxes. Any charges associated with an approved cancellation will be disclosed and agreed to in writing before cancellation is processed. Delivery services already provided are non-refundable, and customers are responsible for any agreed return transportation costs. These charges do not apply where a return, cancellation or refund is required by law.

Please Measure Before Purchasing

Customers are responsible for confirming that furniture will fit their intended space and pass through doorways, hallways, stairways and elevators. Please discuss any delivery access restrictions with us before arranging delivery. Any additional charges for a further delivery attempt will be explained and agreed to before that attempt is arranged.

Pickup & Delivery Inspection

Inspect your furniture carefully upon pickup or delivery and, where possible, before the delivery team leaves. Note any visible damage on the delivery paperwork and notify Whimsy promptly.

If damage, missing parts or a possible defect becomes apparent after unpacking, contact us as soon as reasonably possible with photographs and your purchase details. Please retain packaging until inspection is complete.

Natural Materials & Colour Variations

Natural variations in wood grain, colour, texture and finish are part of the character of many furniture pieces. Colours may also appear different on screens or under different lighting. This does not excuse defects or an item that does not match its agreed description.

Delivery Arrangements

Delivery charges, service area, placement and any assembly services will be confirmed and agreed to before delivery.

Damage & Defects

Final sale does not exclude rights or remedies available under applicable law. Please contact Whimsy directly regarding damaged, defective or incorrect items so we can assess the concern and arrange an appropriate resolution. Failure to identify concealed damage at delivery does not, by itself, waive your legal rights.